QUESTIONS & ANSWERS
QUOTES & RESERVATIONS
(FLL, MIA, PBI)
PORT MIAMI & PORT EVERGLADES
Is Florida Shuttle Van Service licensed and insured?
How long has FloridaShuttleVan.com been in business?
Fort Lauderdale Beach.
• QUOTES & RESERVATIONS
When should I make my transportation reservation?
When you have your: pickup date, time, address, drop off address, airline and flight number.
How do I make a shuttle van reservation?
Email firstname.lastname@example.org your transportation details, or click the button to open an email to answer transportation questions, or click this link to TEXT 954-249-8991.
How do I receive a transportation quote?
By Phone, Email or Text.
After we receive your ground transportation details, we check our transportation calendar for availability, and email or text a your shuttle quote in the following format:
ROUND TRIP 🚌 RESERVATION # 11-13-20
GROUND TRANSPORTATION ITINERARY
- - - - - - - - - - - -
* PICKUP: 7 Passengers ON: 11-17-20 @ 6pm
* FROM: xxx
* TO: xxx
- - - - - - - - - - - -
* RETURN DATE: xxx
* RETURN TIME: xxx
* RETURN FROM: xxx
* RETURN TO: xxx
- - - - - - - - - - - -
This is your Private *ROUND TRIP Shuttle Van transportation quote for *7 passengers with luggage.
FloridaShuttleVan.com can provide your transportation in a PRIVATE SHUTTLE with LUGGAGE TRAILER @ *$20 per passenger. (tax, tip, tolls included)
To confirm your *ROUND TRIP reservation please submit a *$140 payment on http://www.floridashuttlevan.com within 72 hours of your reservation# date. Your “Payment Receipt” and “Reservation Confirmation” is immediately sent via email or text, and your transportation itinerary is entered in our transport calendar.
<< QUOTE TERMS >>
Online payment required to confirm reservation. Transportation quotes expire in 72 hours. You may request to renew your quote after 72 hours if availability and pricing has not changed. Full Payment immediately refunded if/when canceled via phone, email or text.
AIR/CRUISE PORT PASSENGERS:
Call 954-249-8991 when you have your luggage (airport pickup) and/or when you are entering customs line. (seaport pickup)
Do transportation quotes expire?
Yes, transportation quotes expire 72 hours after your "quote date/reservation#". You may request to renew your quote after 72 hours if availability and pricing has not changed. Review your shuttle transportation quote for "quote date/reservation#".
What is your reservation cancelation policy?
Payment immediately 100% refunded if/when canceled.
Can I make a round trip reservation?
NOTE: if you do not make a round trip reservation, and only make a one way reservation, you run the risk of a shuttle being unavailable for your return pickup, or may have to pay an increased rate per passenger for making last minute reservation. (just like the airlines)
Do I have to pay for children to ride in the shuttle?
Yes, Infants are an exception.
NOTE: ground transportation rates are similar to air transportation. If a child is charged a seat with a seat belt on a plane, he or she is charged for a shuttle seat with a seat belt.
Do you provide car seats and booster seats for kids?
Is there a extra charge for car and booster seats for kids?
No they are free upon request when making reservation.
What is the cost of a private shuttle van?
$10-$25 per passenger.
NOTE: this pricing is Dade, Broward and Palm Beach County transportation only. Transportation outside the tri county area is subject to a $60 per hour rate. (round trip)
What are the additional costs to book a shuttle?
None, rates include tax, tip, tolls, fuel and optional baby seats, booster seats & luggage trailer.
How do I make a shuttle van payment?
Now that we have your transportation details, you have authorization to confirm your reservation with online payment.
To complete your online payment click the Payment Graphic below, or on any floridashuttlevan.com webpage:
2 quick options to confirm your shuttle with online payment:
(you can also request an invoice via email)
#1 • CUSTOMER OPTION:
Enter the Price Per Passenger amount in the Price Per Item field. (example: 10, 15, 20, 25) Enter the Passenger Quantity in the Quantity field. NOTE: Do not include the $ sign.
#2 • TRAVEL AGENT OPTION:
Enter 1 in the Quantity field, and enter the "Payment Amount" in the Price Per Item field.
Click "Log In" to pay using your PayPal account,
Scroll down and click "Pay with Credit or Debit card".
*No "Pay with Credit or Debit card" option? Scroll down to see more options.
Enter your credit/debit card information to submit payment.
Click "Checkout as Guest" to make credit/debit card payment.
Enter email and click "Continue to Payment".
Select "Pay with PayPal" to pay with Credit or Debit card, or PayPal.
Click "Pay with Credit or Debit card" at the bottom of page, or enter PayPal email and password to pay with PayPal funds, at the top of page
Enter your credit/debit card information to submit payment.
NOTE: After you make your payment, Paypal will immediately email both you and FloridaShuttleVan.com your payment receipt. When we receive your payment receipt, we will email or text you your transportation confirmation.
What types of payment do you accept?
Paypal, Visa, Mastercard, American Express, Discover.
NOTE: When paying cash, a credit card deposit is required to confirm your shuttle transportation reservation.
Is my online payment information safe & secure?
Yes, when you click on the FloridaShuttleVan.com PayPal graphic, you are taken to PayPals website to confirm your reservation with payment. PayPal Merchant Services is a secure website, and sets the standard for high security in the online payment industry.
NOTE: FloridaShuttleVan.com does not have access to your credit card number or billing address. Your credit card details are entered on PayPals website, and PayPal provides FloridaShuttleVan.com your payment confirmation email, with no credit card details.
What if some of my pre-paid passengers do not board the shuttle?
You will be issued a cash refund by the driver or a credit refund on your credit card within 24 hours.
What if I have additional passengers that want to board the shuttle?
They can pay the driver in cash, or make a payment @ floridashuttlevan.com.
Can I pay cash for the shuttle?
NOTE: A credit card payment is required to confirm your transportation reservation. The balance can be paid to the driver in cash upon boarding the shuttle.
Does FloridaShuttleVan.com offer any discounts?
Yes, a 10-20% discount is issued to travel agents and repeat clients.
NOTE: Travel agents must request the discount via email using a travel agency company email address. Repeat clients previous travel date is required to qualify for a discount.
Is the shuttle private or shared shuttle?
What is the difference between *private or *shared shuttle van?
*A private shuttle is waiting for you at the airport outside baggage claim, or arrives at your pickup time, at the location you requested. A private shuttle is "door to door" service with no additional stops or passengers. A private shuttle only transports 1 group at a time, 1 reservation at a time.
*A shared shuttle has set pre determined day and time schedules, with set pre determined pickup and drop off locations. A shared shuttle may make additional stops along the way to pickup and drop off passengers and luggage. A shared shuttle is like a city bus, where strangers ride together to different destinations.
What is the shuttle's minimum passenger amount?
What is the shuttle's maximum passenger amount?
NOTE: Multiple shuttles and drivers are used to transport additional passengers.
Does the shuttle operate 24 hours 7 days a week?
What are your pickup & drop off locations?
Anywhere & everywhere in Florida.
Do you have specific days and times I can meet the shuttle?
No, the shuttles operate by reservation only.
Once I board the shuttle, will the shuttle be making additional stops?
NOTE: you can request additional stops when you request your transportation quote, at an additional cost per stop. If you request the driver stop while in the shuttle, it is at the drivers discretion to do so. We suggest passengers use a restroom before boarding the shuttle. Our drivers are on schedules, and unscheduled stops may make them late for there next pickup.
Does the shuttle pick up and drop off at Fort Lauderdale & Miami hotels?
Does the shuttle pick up and drop off at private homes and Airbnb's?
Do you have a wheelchair accessible shuttle?
Can your shuttle and driver accommodate my scooter or wheelchair?
Yes, request we bring a luggage trailer connected to the rear of the shuttle.
Will I be given the drivers name and cell number before pickup time?
Do the shuttle drivers speak fluent english?
Do the shuttle drivers know south florida well?
Yes, the drivers are all locals that have been driving professionally for at least 3 years.
Do the shuttle drivers use a GPS device?
Yes, either in the shuttle or via cell phone.
What about our luggage?
We assume each adult passenger will have 2 large suitcases. If you have more luggage than normal, please let us know how much additional luggage you have when you make your transportation reservation, so we can allocate a luggage trailer for your shuttle. There is no charge for luggage or luggage trailers.
Is there a the luggage fee?
Will the driver load and unload our luggage in the shuttle?
• AIRPORT SHUTTLES (FLL, MIA, PBI)
Does the airport shuttle pick up and drop off at Fort Lauderdale Airport, Miami Airport & Palm Beach Airport?
Does the airport shuttle pick up and drop off at Fort Lauderdale Airport, Miami Airport & Palm Beach Airport car rental center?
Will the driver be at baggage claim for a "meet and greet"?
No, we track your flight online. The driver knows when your flight has landed. Your driver will be waiting at the cell phone lot until you call 954-249-8991. (call when you have your luggage) Airport pickups are usually 20-30 minutes after the flight has landed, about 60 minutes if it is an international flight, and you have to go through customs.
Will I have the drivers name and cell number?
What if our flight is early or late?
We track your flight online. Your driver will be at the airport when your plane arrives.
What if our flight is canceled?
We will abort the pickup, and wait to hear from you. We will also try make contact via cell phone, text and email the moment we see your flight is canceled online. If you do not, or cannot reschedule your pickup, you will receive 100% refund. If your flight is canceled please call 954-249-8991.
What if our flight is re-routed to another airport?
This is not common. If this happens we will make it a priority to make the pickup at another airport.
Will the shuttle driver help us with our luggage?
• PORT MIAMI & PORT EVERGLADES
Does the shuttle pick up and drop off at Port Miami Cruise terminals?
Does the shuttle pick up and drop off at Port Everglades Cruise terminals?
What time will the driver be at the port for pickup?
80% of passengers disembark the ship between 8:30am-9:30am. The other 20% disembark between 9:30am-10:30am. Our reservation quotes state:
AIR/CRUISE PORT PASSENGERS:
Call *954-249-8991 when you have your luggage (airport pickup) and/or when you are entering customs line (seaport pickup)
Our return flight is several hours after we get off the ship, any suggestions?
Yes, request a "Tour". We pick you up from the cruise ship terminal and drop you off about 9:30-10am at:
The Beach (South Beach, Hollywood Beach, Fort Lauderdale Beach)
The Mall (Sawgrass Mills, Aventura, Galeria) The Casino (Hard Rock Guitar Hotel) For Kids (Dave & Busters, Extreme Action Park, Miami Zoo).
We hold your luggage in a locked luggage trailer while your on tour. Passengers take there passports, wallets, pocketbooks, knapsacks, sunglasses, phones, phone charges etc.
Your driver will pick you up where he dropped you off, or at another location you provide, about 2-3 hours before your flight is scheduled to depart. (depending on where your tour is) You will have the drivers cell phone number as well as the office number.
NOTE: Tours should be decided before you request a transportation quote. The cost of the tour is the same as the price per passenger rate. If you paid $20 per passenger one way, than the tour is $20 per passenger. If you did not reserve the tour, it may still be possible when you board the shuttle, at the drivers discretion.
A sightseeing tour is also available @ $50 per hour. Sightseeing tours must be reserved and paid for when you confirm your reservation with online payment. Sightseeing tour locations are limited to Dade & Broward counties. (Miami & Fort Lauderdale)
What kind of tours do you offer, and what is the cost?
We travel anywhere throughout Florida, from Miami to Orlando, Key West to Daytona, Tampa to Fort Lauderdale. Tours are $60 per hour plus $25 per hour wait time. Overnight trips may require hotel room stay for the driver at the clients expense.
ORLANDO • Does your shuttle pickup and drop off in Orlando?
Private Fort Lauderdale to Orlando Shuttle @ $800 roundtrip trip +$25 per hour wait time if required. Overnight trips may require hotel room stay for the driver at the clients expense. (tax, tip, tolls included)
KEY WEST • Does your shuttle pickup and drop off in Key West?
Private Fort Lauderdale to Key West Shuttle @ $600 roundtrip trip +$25 per hour wait time if required. Overnight trips may require hotel room stay for the driver at the clients expense. (tax, tip, tolls included)
*$200 ROUND TRIP!
FLL TO MIAMI HOTEL
MIAMI HOTEL TO FLL
Tax, Tip, Tolls
**CONFIRM VIP SHUTTLE BY CELL PHONE!
**Click To Text "VIP WINTER SPECIAL" to qualify for this $200 Round Trip Mercedes Sprinter Promotion.
(limited time only)
Nick @ FloridaShuttleVan.com